We offer the following payment options, we are also always looking for more to offer our customers!

Payment Options: 

• Mastercard
• Visa
• Amex
• Discover
• Diners Club
• Apple Pay
• JCB
• Paypal
• Google Pay
• ELO
• Sezzle
• Afterpay

All orders are processed within 1-3 business days. Orders are not shipped on weekends or holidays. Business hours are: Monday - Friday: 9am-3pm (EST). Any orders placed outside of our business hours will be processed on the next available business day. 

If we are experiencing a high volume of orders during sales and or holiday events / times, shipments may be delayed by a few days but we will try to anticipate these extra timeframes. Please allow additional days for your order to process. If there will be a significant delay in shipment of your order, we will contact you directly via email or telephone or via social media.

Holiday Shipping Times

During some holidays, the carriers used (USPS, UPS and FedEx) can get overwhelmed and shipping times are outside of our control, become aware of these extended shipping times to receive your delivery during holiday timeframes. We do however try to anticipate these extended timeframes and endeavor to process orders in a timely manner.

Our Shipping Carriers

• USPS
• UPS
• FedEx
  
  

Shipment to P.O. boxes or APO/FPO addresses: Luxie Gems does ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

We unfortunately do not offer changes to your original order. Any changes such as: 

• Modifications
• Deletions
• Additions

We also cannot combine orders and cannot refund on shipping. Thank you for your understanding.

Our customer service hours are:  Monday - Friday: 9am-3pm (EST),

Excluding weekends and holidays.

The best way to get in touch with Luxie Gems is via email by going to our Contact Page. We strive to have any customer service emails answered within 24 hours (business hours, holidays and weekends excluded).

Glass stones - Glass and crystal rhinestones are always measured in SS which stands for stone size. Ex: When you see SS16 stone, this is is a glass or crystal stone. 

Quantities:

Glass - These stones are usually offered in quantities called gross - 1 gross = 144 stones and most bags of crystal and glass come in a 10 gross bag which equals 1,440 stones. 

Resin - These are most often measured in mm sizes. Ex: Jet black, 2mm would be a resin rhinestone. These come in counted quantities of 5,000 - 10,000 stones.

Jelly - These similar to resin are also measured in mm sizes. These come in counted quantities of 5,000 - 10,000 stones as well.

See our helpful calcs sections where you can get estimates on your gem counts for your size projects: Tools & Calcs

One (1) 'gross' of rhinestones is 144 rhinestones and ten (10) 'gross' of rhinestones, a typical amount sold by manufacturers and sellers, is 1,440 rhinestones, also referred to one (1) 'bulk' of rhinestones. 

Summary:

1 gross = 144 rhinestones

10 gross = 1,440 rhinestones = 1 bulk

25 gross = 3,600 rhinestones 

50 gross = 7,200 rhinestones 

125 gross = 18,000 rhinestones 

One (1) bulk of rhinestones is 1,440 rhinestones or ten (10) gross of rhinestones.

Summary:

1 gross = 144 rhinestones

10 gross = 1,440 rhinestones = 1 bulk

25 gross = 3,600 rhinestones 

50 gross = 7,200 rhinestones 

125 gross = 18,000 rhinestones 

AB is a top coating that has an iridescent almost rainbow like sparkle that mimics the northern lights or the "Aurora Borealis" which is where the name comes from. 

You will see many rhinestones colors have an AB counterpart such as light pink and then its counterpart: light pink AB. The AB coating does change the colors of the stones but gives a much different look that so many love so be sure to check your color charts and/or product listings for the color of the particular stone.

Types of glues used: There are many glues out there in the market for the application of rhinestones and it ultimately depends on the project you are working on. 

I've found that the easiest glue and most forgiving is the Supertite xxx. This glue goes on white and dries clear. 

Another great all around glue is the Liquid Fusion glue. We have a list of other glues to use here:

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I have found that the best mix for me to use is three to four sizes, for example: ss6, ss10, ss16 and ss20 with the occasional ss30 thrown in for some more dimension. 

You can use our calculators here to figure out your area size and rough stone counts. It is also up to your personal preference and look you are going for for any particular project.

Scatter - This is a pattern that utilizes multiple stone sizes. With this application you just apply the stones in a random scattered style. 

Honeycomb - This method uses 1 size stone to cover the area in honeycomb interlacing pattern. With this pattern if you have an object that has any curve or taper you will most likely need filler stones to fit in to the lines when they start spacing out. I would suggest getting filler stones that are 1-2 sizes down from your main stones. So if you are using all ss20 stones you should also get some ss16 or ss12 to fill in. If you are doing the honeycomb pattern in a skin straight tumbler or other object that stays the same diameter or size you most likely wont need any fillers.

Linear - This patter is when you like up each stone like a grid. This sill leave a lot of gaps and room to see whatever is behind the stones so if you are using this pattern and you want the background to blend in more make sure to use paint the object the same color as the stones you are using. 

Contour - THis is where the stones are apples to the object anc are swirly or curnved as to accentuate the lines of the object being blinged. You can also do a contoour pattern with tracing vinyl shapes and continiung that shape thorugh the whole project. 

Yes we do have our colors available online here: LINK

In addition we do have other tools such as:

• Area Calcs
• Volume Calcs
• Size Charts

Yes you can totally change the batteries! Here are some instructions: 

1. Turn the tumbler upside down and unscrew the little phillips screws for the batteries

2. Remove the little plastic cover and remove the 3 LR44 batteries (be sure to take a pic or remember the battery orientation)

3. Insert 3x new LR44 batteries in the proper orientation, add cover back to tumbler and tighten the screw finger tight

That's it and now your tumbler lights up as new! 

Domestic Shipping Policy - Shipment Processing Times

All orders are processed within 1-3 business days. Orders are not shipped on weekends or holidays. Business hours are: Monday - Friday: 9am-3pm (EST). Any orders placed outside of our business hours will be processed on the next available business day. 

If we are experiencing a high volume of orders during sales and or holiday events / times, shipments may be delayed by a few days but we will try to anticipate these extra timeframes. Please allow additional days for your order to process. If there will be a significant delay in shipment of your order, we will contact you directly via email or telephone or via social media.

Holiday Shipping Times

During some holidays, the carriers used (USPS, UPS and FedEx) can get overwhelmed and shipping times are outside of our control, become aware of these extended shipping times to receive your delivery during holiday timeframes. We do however try to anticipate these extended timeframes and endeavor to process orders in a timely manner.

Our Shipping Carriers

• USPS
• UPS
• FedEx

Shipment to P.O. boxes or APO/FPO addresses: Luxie Gems does ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number should be active within 24 hours however the carrier is ultimately in control of tracking number population. 

International Shipping, Customs, Duties, Taxes and Tariffs

Luxie Gems is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Shipping Policy

To see the status of your order, please login to your account and check your order # for the order status. If the order has been shipped, you should see a date of shipment and a tracking number as well along with the carrier (USPS or UPS). You should also see a receipt sent to your email address, be sure to check this as well including any spam filters / boxes as receipts sometimes end up there.

Note: Sometimes a printed ship label is still awaiting scan by the USPS or UPS in some cases ship labels are not entered into their systems or some other error occurs. Please be patient and usually the label scans shortly afterwards.

Yes currently we do ship to most international locations, be sure to check out with your proper address when checking out of the cart. International customers are responsible for their own country's import,  customs and duty fees.

International customers are responsible for their own country's taxes, import, customs and duty fees where applicable in their country. We are also not responsible or have any control over the country specific customs delays, if any.